SHIPPING & RETURNS
At NIRUDI we ship with national and international freight companies.
The service has a tracking number, hand delivery and insurance. We are committed to delivering to the customer's address in large cities, and also to small towns and villages that are far from cities.
It is convenient that you provide a telephone number to receive a delivery confirmation SMS and facilitate its location to the deliverer.
DELIVERY TIMES, PLACE OF DELIVERY AND LOSSES
THE COMPANY undertakes to deliver the product in perfect condition to the address indicated by the Customer on the order form, which in any case must be within the Territory in which we operate. In order to optimise delivery, we would be grateful if the Customer could indicate an address to which the order can be delivered during normal working hours.
THE COMPANY will not be responsible for errors caused in the delivery when the delivery address entered by the customer in the order form does not correspond to reality or data have been omitted.
We will ship through national and international freight companies. Your order will be sent to you on the agreed delivery date when you make your payment. It is possible that they may vary for logistical reasons or force majeure. In cases of delays in delivery, THE COMPANY will inform its customers as soon as it is aware of them.
Each delivery is considered to have been made from the moment the transport company places the product at the Customer's disposal, which is made through the control system used by the transport company.
Once the order leaves the warehouse, an e-mail will be sent to you notifying you that your order has been accepted and is being sent.
For security reasons, THE COMPANY will not send any order to PO Boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and his/her address.
Delivery, Non-Delivery and Lost Data
If the Customer is absent at the time of delivery, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. THE COMPANY contracts, as part of the courier delivery service, a series of follow-up actions, aimed at ensuring that the delivery takes place.
If, 4 working days after the order has been dispatched, delivery has not been arranged, the Customer must contact THE COMPANY. If the Customer does not do so, the order will be returned to our warehouse 6 working days after it has been delivered and the Customer will be responsible for the cost of sending and returning the goods to their origin, as well as any associated management costs.
If the reason for non-delivery is the loss of the package, our carrier will initiate an investigation. In these cases, the response time of our carriers is usually between one and three weeks.
The Customer must check the good condition of the package with the carrier who, on behalf of THE COMPANY, delivers the product requested, indicating on the delivery note any anomaly that may be detected in the packaging. If, subsequently, once the product has been checked, the Customer detects any incident such as a knock, breakage, signs of having been opened or any damage caused to the product by the delivery, he or she undertakes to notify THE COMPANY by email as soon as possible, preferably within 24 hours and a maximum of 2 natural hours from delivery.
All products purchased from THE COMPANY may be returned and reimbursed, provided that the Customer notifies THE COMPANY of his/her intention to return the product(s) purchased within a maximum period of 14 calendar days from the date of delivery and that the other conditions established in this section are met.
The materials that we sell once opened or used are not susceptible to change due to the fact that they need the manipulation, programming and/or feeding by the client to make them work which causes them to lose the manufacturer's guarantee automatically.
THE COMPANY will only accept returns that meet the following requirements:
1. The product must be in the same state in which it was delivered and must retain its original packaging and labelling.
2. The shipment must be made using the same box in which it has been received to protect the product. In the event that the box in which it was delivered cannot be used, the Customer must return it in a protective box so that the product reaches the COMPANY's warehouse with the maximum possible guarantees.
3. A copy of the delivery note must be included inside the package, which must also mark the products returned and the reason for the return.
In order to make the return process easier for Customers and to be able to track it correctly, THE COMPANY establishes as the only return procedure that established by THE COMPANY, the cost of shipping, return and handling will be charged to the Customer.
To proceed with a return, the following steps must be followed:
1. Inform within 14 calendar days of receipt that the product is to be returned. The information can be sent by mail to xxxxxemailxxxx or through the customer service form.
2. THE COMPANY will inform the customer of the address to which the product should be sent.
3. The customer must send it by a courier company of his choice. The return must be paid by the customer.
4. Inform of the courier company used, date and time of the return.
Refunds to the CUSTOMER
The return of the products will result in a refund equal to the cost of the returned products minus the cost of the shipping, return and handling service.
Partial returns and cancellations will result in partial refunds.
The COMPANY will manage the return order under the same system used for payment within 3 days from the confirmation of arrival at the warehouse of the returned order. The application of the return to the Customer's account or card will depend on the card and the issuing entity. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.